Terms of Service

Returns

The returns policy is for goods purchased on the website, by mail, over the telephone or by fax or post. Karen Murrell Enterprises Ltd hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within ten days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within a period of ten working days beginning with the day following the day of delivery to you, by one of these methods:

For returns please email us at: sales@karenmurrell.co.nz or by calling us on the following number +64-9-4896815 and we will provide you with a Returns Authorisation Number (RAN). Please provide full details of the customer order number and the goods which are being returned.
Customers will have a minimum period of 10 days during which they may cancel orders provided that subject to fair wear and tear, goods are returned in the same condition as when delivered.
On receipt of the returned goods we will give you a refund of the amount paid for the goods. To improve our service, please let us know the reason for returning any goods.

Return the parcel by RECORDED DELIVERY to the following address:

Karen Murrell Enterprises Ltd.
P O Box 33098
Takapuna
Auckland 0740
New Zealand.

Postage & Returns

Full price products (RRP) are free of charge for freight however for discounted and promotional products postage applies.

Postage

Postage of Karen Murrell products is through the NZ Postal service, via Karen Murrell Enterprises Ltd. We aim to process and dispatch orders within 48 hours. Track and Trace facility is included (accept for Rural Delivery).

Our Customer Service staff will be happy to help you with any enquiries regarding your order or products during the following hours: (NZ Time) Monday to Friday, 9.00am - 5.00pm

Please Note: We are unable to deliver by courier to P O Boxes.

Email sales@karenmurrell.co.nz for standard post options.

New Zealand. Courier Only. Delivered within 24 hours of order processing.

Please Note: Some Rural Delivery addresses may cause delays. No track and Trace facilities are available with rural deliveries.

International. Most destinations World Wide will be delivered within 5-10 working days. Rural destinations can take up to 15 working days. Karen Murrell Enterprise Ltd cannot guarantee these exact shipping windows; each shipment is different and will vary from Country to Country.

Exchange Rate: All international orders will be paid in NZD.

Charges

New Zealand: $5.50 (for orders under $100 - Free thereafter)

International: Orders NZ$100 and over - Courier postage and handling FREE. Orders under NZ$100 - Courier postage and handling costs NZ$5.50.

Customs

Customs Tariffs: The delivery cost does not include any applicable duty orcustoms tariffs that may be levied upon importation. These charges must be paid by the consignee. If goods are refused due to customs reasons a 20% return feeis applicable. GST (goods and service tax) of 15% will not be charged for items delivered outside New Zealand where applicable.

Customs Declaration. A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value (NZD)

Note: Due to customs regulations and circumstances beyond our control in some countries products may be undeliverable.

**Please make sure you fill in your correct address and full telephone number to avoid delays in delivery time.